BSB30215 Certificate III in Customer Engagement

• This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

BSB40315 Certificate IV in Customer Engagement

• This qualification reflects the role of individuals who typically undertake complex customer interactions, often as a team leader and with significant authority to delegate.

BSB50315 Diploma of Customer Engagement

• This qualification reflects the role of individuals who typically manage complex multi-channel customer interactions; including tending to the training needs of others and promoting continuous process improvements.

BSB50415 Diploma of Business Administration

• This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

BSB41415 Certificate IV in Work Health & Safety 

• This qualification is suitable for people working in a work health and safety (WHS) role who may or may not work under supervision. They may provide leadership and guidance to others and have some limited responsibility for the output of others.

BSB51315 Diploma of Work Health and Safety 

• This qualification is suitable for people working in a work health and safety (WHS) role who may or may not work under supervision. They may provide leadership and guidance to others and have some limited responsibility for the output of others.