BSB30215 Certificate III in Customer Engagement


This qualification reflects the role of individuals working in a range of complex customer service roles.


Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.


Individuals would work under supervision, but may have some authority to delegate.


Possible job roles relevant to this qualification include:

  • Customer contact agents or operators
  • Customer services representatives
  • Telesales representatives.


Pathways into the qualification 

Preferred pathway for candidates considering this qualification include:

BSB20215 - Certificate II in Customer Engagement or other relevant qualifications


vocational experience assisting in a range of support roles without a formal business qualification.


Pathways from the qualification

BSB40315 - Certificate IV in Customer Engagement or a range of other Certificate IV qualifications.



Course fee

eLearning $1,650.00

Correspondence $1,650.00