This qualification reflects the role of individuals working in a range of complex customer service roles.
Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.
Individuals would work under supervision, but may have some authority to delegate.
Possible job roles relevant to this qualification include:
Supersedes and is equivalent to BSB30212 - Certificate III in Customer Contact
Pathways into the qualification
Preferred pathway for candidates considering this qualification include:
BSB20215 - Certificate II in Customer Engagement or other relevant qualifications
vocational experience assisting in a range of support roles without a formal business qualification.
Pathways from the qualification
BSB40315 - Certificate IV in Customer Engagement or a range of other Certificate IV qualifications.