BSB20120 - Certificate II in Workplace Skills


This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.


This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.


These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision..


Job roles

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.


Pathways Information


Pathways into the qualification

Preferred pathways for candidates considering this qualification include: BSB10120 - Certificate I in Workplace Skills or other relevant qualification/s OR with vocational experience assisting in a range of work settings without a formal business qualification.


Pathways from the qualification

After achieving this qualification candidates may undertake:

BSB30120 - Certificate III in Business.


Course fee

eLearning $1,350.00

Correspondence $1,350.00