Fees, Cancellation & Refunds

Fee Paying Learners

ASTC does not accept payment of no more than $1000 from each individual student prior to the commencement of the course. Following course commencement, ASTC may require payment of additional fees in advance from the student but only such that at any given time, the total amount required to be paid which is attributable to tuition or other services yet to be delivered to the student does not exceed $1,500. 

 

Please refer below for information regarding fees and fee invoicing.

 

A refund will be paid if ASTC defaults on the occurrence:

  • a course  stops being provided after it starts and before it is completed

or 

  • if a course is not provided fully to the Learner because ASTC  has had a sanction imposed by either ASQA or Department of Education. 

 

ASTC will provide all Learners with a statement that explains how the refund amount has been calculated. 

 

Cancellation and Refund Policy

Students are advised of all applicable fees prior to enrolling in a course. Students will be issued an official receipt upon payment of fees. Students should retain this receipt.

 

Students should always check their enrolment and ensure they have enrolled in the correct course. If you are unsure of the course to enrol in, you should check this immediately with the Australian Salesmasters Training Co (ASTC). If you participate in and/or complete an incorrect course without checking with ASTC, no refund will be applicable. Exemptions from this will be at the sole discretion of ASTC Management.

 

Face-to-face training programs

  • There are no refunds for cancellations less than 24 hours* prior to commencement of the training. If you would like to transfer to another course with less than 24 hours* notice, you will be required to pay an administration fee of 50% of the course fee. 
  • For cancellations less than fourteen (14) days but more than 24 hours* prior to the commencement of the training, there will be no refunds. The student is entitled to:
    • Transfer the course fee to another course.
  • For cancellations more than fourteen (14) days prior to the commencement of the training, the student is entitled to: 
    • Transfer the course fee to another course. If the student then cancels this transferred course, no refund will apply; or 
    • Request a refund. If a refund is requested, ASTC will retain a 20% administration fee of the course price.
  • If a course is cancelled by ASTC, the student is entitled to:
    • Transfer the course fee to another course; or 
    • Receive a full refund of the course fee. 

* If your courses commence on a Monday, you will be required to notify ASTC on the Friday prior to the course due to ASTC’s operational times. 

 

Distance Education/Correspondence training programs

  • No refunds will apply after the course materials have been dispatched. 

 

Online courses

  • Once you have received access to your online learning portal, no refund will apply.

 

ASTC reserves the right to cancel or postpone courses due to unforeseen circumstances and/or if minimum numbers of enrolments are not reached. Students will be offered a full refund for any course fee paid for the cancelled course or have their course fee credited towards another ASTC course.

 

Traineeship

ASTC does not charge any fees in advance of the commencement of training. A training employer will receive an invoice in the third month of commencement of training with regard to traineeship delivery.

 

If a Learner withdraws from a course at anytime after the commencement date of the course No Refund will be made.

 

A refund will be paid if ASTC defaults on the occurrence:

  • a course stops being provided after it starts and before it is completed 

or 

  • if a course is not provided fully to the Learner because ASTC has had a sanction imposed by either ASQA or Department of Education under either and/or the AQF. 

ASTC will provide all training employers with a statement that explains how the refund amount has been calculated if requested. 

 

SMART AND SKILLED

Under Smart and Skilled, a student contributes towards the cost of training through the payment of a student fee. The payment to ASTC is made up of the student fee and the subsidy from the government. Student fees are:

  • set for the whole qualification, not annual or semester fees as some training providers did previously to Smart and Skilled
  • lower for students doing their first post-school qualification
  • set for the student and the qualification and will be the same regardless of the Provider chosen.

 

Smart and Skilled Programs

The NSW Skills List indicates the qualifications funded under Smart and Skilled. There are five Smart and Skilled Programs covering qualifications on the NSW Skills List:

  • Smart and Skilled Entitlement Foundation Skills
  • Smart and Skilled Entitlement Full Qualifications
  • Smart and Skilled Entitlement Apprenticeships and
  • Traineeships
  • Smart and Skilled Targeted Priorities Full Qualifications
  • Smart and Skilled Targeted Priorities Prevocational and Part Qualifications.

There are different categories of student fees, based on the qualification and the characteristics of the student. The schedule of fees for each qualification on the NSW Skills List can be accessed at: 

Smart and Skilled - Prices, fees and subsidies (nsw.gov.au)

 

ASTC must charge the student the relevant fee set by the NSW Government. The relevant fee will be determined when ASTC enters the student data into the Smart and Skilled Provider Calculator.

 

Concession fees are discounted fees for disadvantaged students. Concessions fees are a flat fee for the qualification level.

 

A student who receives a specified Commonwealth Government welfare benefit or allowance is eligible for a

concession fee for a qualification up to and including Certificate IV. A student who is receiving a specified benefit or allowance at the time of enrolment is eligible for a concession.

 

The concession fee is also available to a student who is a dependant of a person receiving a specified Commonwealth Government welfare benefit or allowance. To be eligible for the concession the person who the student is a dependant of must be receiving the benefit or allowance at the time of enrolment.

 

There are no concessions for students enrolling in Diplomas and Advanced Diplomas.

 

Fee exemptions

Students who qualify for a fee exemption are:

  • Australian Aboriginal and Torres Strait Islander people
  • people with a disability(ies) (that is people who meet the disability fee exemption criteria, including the dependent child, spouse or partner of a recipient of a Disability Support Pension). (See also Proof of eligibility for fee status)
  • refugees and asylum seekers (that is people who meet the refugee and asylum seeker eligibility and exemption criteria as specified from time to time by NSW Dept. of Industry.
  • recipients of Fee-Free Scholarships. 

 

FEE BASE +

Training and assessment fees for both fee paying and traineeships are calculated in accordance with the Australian Government incentives which may vary and change from time to time depending on government policy, 

Reissue of testamur (qualification)

  1. Testamurs are system generated documents, produced to an authorised template including the ASTC’s corporate seal which is applied by hand. Amendments or the addition or deletion of details from a testamur is not allocated except where demonstrably incorrect information is presented on the document.
  2. Testamurs will be produced and issued to graduates within 14 days of satisfactory completion of their program.
  3. Multiple copies will not be provided. Replacements will only be made available where the original has been permanently lost, damaged or destroyed. Any replacement testamur will be issued in the format current at the time of replacement or reissue and will state the current date of printing as the original date of conferral. As a consequence, signatories to the replacement testamur may be different from those on the original testamur.

The following fees may be applied:

 

Training and assessment +      Under a traineeship                                         $4,000 (incl GST)

                                                       Fee for service                                                  $4,000 (incl GST)   

                                              # Fee per unit (traineeship/fee for service)          $ 165 (incl GST)

 

 

# refer fee invoicing below

 

 

 

 

 

Cancelled Visit Fee

 

Under a traineeship

 

Fee for service:

Charged when a learner cancels or is not present at a

scheduled visit and has not provided more than 24 hours notice of cancellation.

 

 

Nil

 

 

$75.00

 

Learning Material Replacement

Fee

 

Under a traineeship

 

Fee for service:

Charged when learner requests replacement of learning material which has already been issued or provided.

 

 

Nil

 

 

Not Ascertainable*

 

 

 

Recognition of Prior Learning

 

Under a traineeship

Smart & Skilled*


Fee for service:

Payment of administrative application fee 

 

Charged when unit(s) exemption application is finally approved by the CEO and/or the ASTC Validation Panel and a fee per module approved will apply:

- Certificate II, III, IV

- Diploma, Advanced Diploma 

 

 

Nil

 

 

$100

 

 

 

 

$150

$250

 

 

Reassessment of a unit of competency

 

Under a traineeship

 

Fee for service:

Charged when a learner submits a unit of competency for reassessment which has previously been assessed as Not yet Competent on 2 prior occasions.

 

 

Nil

 

 

$125.00

 

 

Re-Issue of Qualification

 

Under a traineeship

 

Fee for service:

Charged when a learner requests the reissue of a qualification which has already been issued or provided.

 

Charged for urgent (within 24 hours of request) reissue of a Statement of Attainment which has already been issued or provided

 

 

Nil

 

 

$35.00

 

 

$50.00

 

 

Re-Issue of Statement of Attainment

 

Under a traineeship

 

Fee for service:

Charged when a learner requests the reissue of a Statement of Attainment which has already been issued or provided.

 

Charged for urgent (within 24 hours of request) reissue of a Statement of Attainment which has already been issued or provided.

 

 

Nil

 

 

$35.00

 

 

$50.00

 

 

*Smart and Skilled

 

Where an eligible student is granted recognition of prior learning (RPL) for one or more units of competency, the qualification price will be adjusted and a new student fee determined.

 

The qualification price is based on both fixed and variable costs. The fixed cost of the qualification will be reduced by 50 per cent of the proportion of units of competency granted RPL. The variable cost will be reduced by 50 per cent of the total cost of the units of competency granted RPL.

 

Once the adjusted qualification price is calculated the new student fee will be determined at the same percentage of the price as the original student fee for that course (i.e. Adjusted Price x fee percentage). 

 

Where RPL for a unit (or units) of competency is assessed by ASTC and only partially granted and some training delivery is still required, there is no reduction in the student fee and should not be entered in the Provider Calculator or reported as RPL granted.