HLT33115 Certificate III in Health Services Assistance 

• This qualification reflects the role of a variety of workers who use a range of factual, technical and procedural knowledge to provide assistance to health professional staff for the care of clients. Health services assistance involves the worker in direct client contact under supervision.

 HLT32812 Certificate III in Health Support Services 

• This qualification covers workers who provide support for the effective functioning of health services, requiring discretion and judgement. These functions are carried out under supervision.

 HLT37315 Certificate III in Health Administration 

• This qualification reflects the role of administrative workers in the health industry. They combine communication, customer service and technical skills, and use discretion and judgment to adapt and transfer their skills to different situations.

 HLT47315 Certificate IV in Health Administration 

• This qualification reflects the role of individuals who work in a senior operational or team leading role in the health industry.

CPP30316 Certificate III in Cleaning Operations

• This qualification applies to individuals working in the cleaning industry as cleaners who are responsible for planning work, liaising with customers and operating in a range of general domestic and commercial settings as well as specialist cleaning environments.

CPP40416 Certificate IV in Cleaning Management

• This qualification applies to individuals who use well developed skills and a broad knowledge base in a wide variety of cleaning management contexts.

BSB30215 Certificate III in Customer Engagement

• This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

BSB40315 Certificate IV in Customer Engagement

• This qualification reflects the role of individuals who typically undertake complex customer interactions, often as a team leader and with significant authority to delegate.

BSB50315 Diploma of Customer Engagement

• This qualification reflects the role of individuals who typically manage complex multi-channel customer interactions; including tending to the training needs of others and promoting continuous process improvements.

BSB41515 Certificate IV in Project Management Practice

• This qualification reflects the role of individuals who identify and apply project management skills and knowledge in a wide variety of contexts. They may be members of a project team but with no direct responsibility for the overall project outcomes.

BSB50415 Diploma of Business Administration

• This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.

BSB41415 Certificate IV in Work Health & Safety 

• This qualification is suitable for people working in a work health and safety (WHS) role who may or may not work under supervision. They may provide leadership and guidance to others and have some limited responsibility for the output of others.

BSB51315 Diploma of Work Health and Safety 

• This qualification is suitable for people working in a work health and safety (WHS) role who may or may not work under supervision. They may provide leadership and guidance to others and have some limited responsibility for the output of others.

BSB41015 Certificate IV in Human Resources 

• This qualification is suitable for individuals working in a range of human resources management positions. Job roles could include human resources assistants, human resources coordinators, human resources administrators and payroll officers.
  

BSB50615 Diploma of Human Resources Management 

• This qualification reflects the role of individuals working in a variety of roles within the human resources sector who have a sound theoretical knowledge base in human resources management and demonstrate a range of managerial skills to ensure that human resources functions are effectively conducted in an organisation or business area. Typically they would have responsibility for the work of other staff.
  

SIT30616 Certificate III in Hospitality

• This qualification reflects the role of skilled operators who use a range of well-developed hospitality skills. They use discretion and judgement and have a sound knowledge of industry operations.