BSB40120 - Certificate IV in Business


This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.


Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.


Related Industry Sectors

  • Business Administration
  • Ground Operations
  • Logistics
  • Public Administration
  • Purchasing and Procurement 
  • Recordkeeping
  • Warehousing and Storage

Job Roles and Employment Outcomes 

  • Administrator
  • Analyst
  • Assistant Records Manager
  • Customer Service Assistant
  • Exporter
  • Importer
  • Office Administrator
  • Office Manager
  • Personal Assistant
  • Project Officer
  • Sales Assistant
  • Sustainability Manager
  • Sustainability Officer
  • Trade Coordinator

Pathways into the Qualification

Preferred pathways for candidates considering this qualification include: BSB30120 Certificate III in Business or other relevant qualification/s


With vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification.


Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:

  • Accounts Clerk
  • Customer Service Advisor
  • Clerk
  • E-business Practitioner
  • Legal Receptionist
  • Medical Receptionist
  • Office Administration Assistant
  • Student Services Officer
  • Word Processing Operator

This breadth of expertise would equate to the competencies required to undertake this qualification.


Pathways from the Qualification 

After achieving this qualification candidates may undertake: A range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages.


Course fee

eLearning $1,950.00

Correspondence $1,950.00


Government Funding

This training is subsidised by the NSW Government.


This qualification is available under the Government Funded NSW Smart & Skilled Program. For more information, please visit the NSW Smart & Skilled website HERE or call 1300 772 104.