Call Centre and Customer Engagement and Customer Contact Courses

BSB30215 Certificate III in Customer Engagement

  • This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.

$ 1650

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BSB40315 Certificate IV in Customer Engagement

  • This qualification reflects the role of individuals who typically undertake complex customer interactions, often as a team leader and with significant authority to delegate.

$ 1950

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BSB50315 Diploma of Customer Engagement

  • This qualification reflects the role of individuals who typically manage complex multi-channel customer interactions; including tending to the training needs of others and promoting continuous process improvements.

$ 5,000

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