CPP51122 Diploma of Property (Agency Management)

This qualification reflects the role of real estate principals who apply knowledge of property agency and compliance requirements, ethical standards and consumer preferences to establish and control real estate functions.

This qualification applies to residential or commercial practice in real estate sales, real estate property management, strata management, business broking, stock and station, or auctioneering.

Occupational titles may include:

• Real Estate Agency Principal
• Agency Manager
• Agency Director

Staff who hold this qualification are responsible and accountable for the work of others and are engaged with:

• understanding business systems, structures, property agency practices and business entities
• understanding legal and ethical frameworks for property agency operations
• developing systems, procedures and protocols for managing property agency functions
• establishing and controlling trust accounts and property agency business finances
• coordinating ethics, risk and consumer protection systems to meet industry legal and customer expectations and requirements
• developing and maintaining knowledge of industry trends
• developing and maintaining relationships with lessors, tenants, vendors and buyers, buyers’ agents, owners and owners' agents
• establishing and implementing strategic business plans and operational plans
• establishing and implementing agency and individual branding
• leading and managing people, including recruitment, induction, coaching and mentoring for teams and individuals
• managing work health and safety (WHS) risk to ensure a safe working environment in the real estate industry.

There are 12 units of competency to complete.

Core units: 

1. CPPREP5001 Manage compliance in the property industry
2. CPPREP5002 Establish and monitor property industry trust account management practices
3. CPPREP5003 Manage ethical practice in the property industry
4. CPPREP5004 Manage a safe workplace in the property industry
5. CPPREP5005 Manage teams in the property industry
6. CPPREP5006 Manage operational finances in the property industry
7. CPPREP5007 Develop a strategic business plan in the property industry

Elective units: 

1. BSBLDR522 Manage people performance
2. BSBLDR602 Provide leadership across the organisation
3. BSBOPS502 Manage business operational plans
4. CPPREP5008 Market the property agency
5. CPPREP5010 Manage customer service activities in the property industry