SIR20216 Certificate II in Retail Services


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.


This qualification also offer a pathway to work in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.


Individuals with this qualification are able to perform roles, such as:

  • Provide product and service advice in a retail store
  • Sell products and services in a variety of retail settings
  • Work as a checkout operator
  • Check stock and replenish shelves
  • Organise and maintain work areas and displays.

Related Industry Sectors

Retail Services


Job Roles and Employment Outcomes

  • Cashier
  • Customer Service Assistant
  • Food Sales Assistant (Fast Food Outlets)
  • Frontline Team Member
  • Point-of-Sale Operator
  • Retail Assistant
  • Retail Liquor Outlet Attendant
  • Sales Assistant (General)


Pathways information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.



Pathways into this Qualification 

Individuals may undertake the qualification with little or no experience in the industry.



Pathways from this Qualification 

After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:

  • SIR30216 Certificate III in Retail


Course fee

eLearning $1,350.00

Correspondence $1,350.00