SIR20216 Certificate II in Retail Services


This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.


Job roles 

Individuals with this qualification are able to perform roles, such as:

  • Provide product and service advice in a retail store
  • Sell products and services in a variety of retail settings
  • Work as a checkout operator
  • Check stock and replenish shelves
  • Organise and maintain work areas and displays.



Possible job titles 

  • Sales assistant
  • Customer service assistant

Pathways information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.


Pathways into the qualification 

Individuals may undertake the qualification with little or no experience in the industry.


Pathways from the qualification 

After achieving SIR20216 Certificate II in Retail Services, individuals may undertake:

  • SIR30216 Certificate III in Retail
  • SIR30316 Certificate III in Business-to-Business Sales

Course fee

eLearning $1,350.00

Correspondence $1,350.00