This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context.
This qualification also offer a pathway to work in various retail store settings, such as specialty stores, supermarkets, department stores and retail outlets. Individuals may work with some autonomy or in a team but usually under close supervision.
Individuals with this qualification are able to perform roles, such as:
Related Industry Sectors
Job Roles and Employment Outcomes
This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.
Pathways into this Qualification
Individuals may undertake the qualification with little or no experience in the industry.
Pathways from this Qualification
After achieving SIR20216 Certificate II in Retail Services, individuals may undertake: