This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.

Job roles 

Individuals with this qualification are able to perform roles, such as:

• Provide in-depth product and service advice in a retail environment
• Sell products and services in a variety of retail settings
• Service the point-of-sale area
• Organise and maintain work areas and displays
• Carry out specific responsibilities, such as merchandising.

Possible job titles  

• Sales assistant
• Senior sales assistant
• Customer service assistant
• Point-of-sale operator

Pathways information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.

Pathways from the qualification 

After achieving SIR30216 Certificate III in Retail Services, individuals may undertake:

• SIR30316 Certificate III in Retail Supervision
• SIR30412 Certificate III in Business-to-Business Sales
• SIR40316 Certificate IV in Retail Management
• SIR50112 Diploma of Retail Management
• SIR50212 Diploma of Visual Merchandising.