SIR30216 Certificate III in Retail


This qualification provides the skills and knowledge for an individual to be competent in retail operations as well as a pathway to work in a diverse range of retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.


Individuals with this qualification are able to perform roles, such as:

  • Provide in-depth product and service advice in a retail environment
  • Sell products and services in a variety of retail settings
  • Service the point-of-sale area
  • Organise and maintain work areas and displays
  • Carry out specific responsibilities, such as merchandising.



Related Industry Sectors

Retails Services


Job Roles and Employment Outcomes


  • Cashier
  • Customer Service Representative
  • Frontline Sales Assistant
  • Point-of-Sale Operator
  • Retail Assistant
  • Retail Supervisor
  • Sales Assistant
  • Sales Team Leader (Retail)
  • Senior Sales Assistant
  • Shop Assistant
  • Team Leader

Pathways information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.


Pathways into this Qualification 


Individuals may undertake the qualification with little or no experience in the industry.


Pathways from this Qualification 

After achieving SIR30216 Certificate III in Retail, individuals may undertake:

  • SIR30316 Certificate III in Business-to-Business Sales
  • SIR40316 Certificate IV in Retail Management
  • SIR50116 Diploma of Retail Leadership
  • SIR50217 Diploma of Visual Merchandising.


Course fee

eLearning $1,650.00

Correspondence $1,650.00


Government Funding

This training is subsidised by the NSW Government.


This qualification is available under the Government Funded NSW Smart & Skilled Program. For more information, please visit the NSW Smart & Skilled website HERE or call 1300 772 104.