By the end of this workshop, you will be able to:
- Understand what conflict and effective conflict resolution means.
- Understand all six phases of the conflict resolution process.
- Understand the five main styles of conflict resolution.
- Be able to adapt the process for all types of conflicts.
- Be able to break out parts of the process and use those tools to prevent conflict.
- Be able to use basic communication tools, such as the agreement frame and open questions.
- Be able to use basic anger and stress management techniques
The Workshop also covers:
- Building Positive Energy
- Fishbone Diagram
- Agreement Frame