Customer Service Short Course

By the end of this workshop, you will be able to:

• Know what Customer Service is.
• How your attitude affects customers.
• How to identify and address the needs of your customers.
• How using excellent customer service can generate return business.
• How to build good will.
• How to provide customer service over the phone.
• How online tools can aid customer service.
• How to deal with difficult customers

The Workshop also covers:

• Customer Expectation
• Going the Extra Mile
• Telephone Etiquette
• Meeting Basic Needs
• Difficult Customers