Customer Service Short Course


By the end of this workshop, you will be able to:

  • Know what Customer Service is.
  • How your attitude affects customers.
  • How to identify and address the needs of your customers.
  • How using excellent customer service can generate return business.
  • How to build good will.
  • How to provide customer service over the phone.
  • How online tools can aid customer service.
  • How to deal with difficult customers


The Workshop also covers:

  • Customer Expectation
  • Going the Extra Mile
  • Telephone Etiquette
  • Meeting Basic Needs
  • Difficult Customers