By the end of this workshop, you will be able to:

• Define requirements for required work.
• Set the expectations for your staff.
• Establish SMART goals for yourself.
• Help your staff set SMART goals.
• Learn to delegate appropriately.
• Provide effective feedback to your staff.
• Utilise effective time management techniques.
• Perform effective conflict resolution.
• Understand how to manage effectively in different situations.
• Understand what a new supervisor needs to become an effective supervisor

The Workshop also covers:

• The SMART Way
• Urgent Important Matrix
• The 80/20 Rule
• The SWOT Analysis
• Assigning Work
• The Apple-Picking Approach
• The Collaborative Approach