By the end of this workshop, you will be able to:
- Define workplace diversity
- Identify the difference between stereotypes and biases
- Understand how to remove barriers and encourage diversity for yourself and your social community
- Learn to listen as well as employ effective questioning techniques
- Understand the importance of body language
- Learn how to encourage diversity in the workplace, and prevent discrimination
- Manage personal complaints
- Understand the role of a line manager when dealing with a discrimination complaint
- Understand the process an organisation must follow to receive and respond to a complaint
- Deal with a discriminatory employee
The Workshop also covers:
- Body Language
- Paraverbal Communication
- Stop Discrimination
- Anti-discrimination. Define discrimination.
- Discriminatory Terms
- Workplace Changes