CPP40611 Certificate IV in Property Services (Operations)


This course is for people who wish to gain the qualification to apply for their Strata Managing Agent Licence in NSW and students undertake an in-depth study of the entire strata management process.  This is a practical-based course and provides course participants with opportunities to acquire and practice new skills in all areas relating to strata management. Once all modules have been completed, students will be able to apply to NSW Fair Trading for their Strata Agent licence.


There are 21 modules required to gain a full Strata Managing Agent Licence. The successful completion of this full training program will mean that the person gains the award of a Certificate IV in Property Services (Operations). 


Core Units

BSBREL401A     Establish networks

CPPDSM4028A  Identify and analyse risks and opportunities in the property industry

CPPDSM4044B  Coordinate maintenance and repair of properties and facilities

CPPDSM4047A  Implement and monitor procurement process

CPPDSM4048B  Implement customer service strategies in the property industry

CPPDSM4057A  Monitor a safe workplace in the property industry

CPPDSM4063A  Participate in developing and establishing property or facilities contracts

CPPDSM4072A  Provide leadership in the property industry


Elective Units

BSBFIA402A       Report on financial activity

BSBLED401A     Develop teams and individuals

BSBRKG304B     Maintain business records

BSBSMB402A     Plan small business finances

BSBSMB406A     Manage small business finances

CPPDSM4034A  Assess and implement strata/community management agreement

CPPDSM4045A   Facilitate meetings in the property industry

CPPDSM4056A   Manage conflict and disputes in the property industry

CPPDSM4074A   Select and appoint contractors in the property industry

CPPDSM4006A   Establish and manage agency trust accounts


Extra Units

CPPDSM3019B   Communicate with clients as part of agency operations

CPPDSM3016A   Work in the property industry

CPPDSM3017A   Work in the strata/ community management sector


All applicants for a personal licence must satisfy the Commissioner for Fair Trading that he/she is:

  • at least 18 years of age
  • a fit and proper person to hold a licence. Any person in partnership with a licensee in a property agency must also be a fit and proper person
  • has the qualifications required for the licence
  • is not a disqualified person
  • has paid the relevant contribution to the Property Services Compensation Fund.

For more information on the NSW Fair Trading licence requirements go to www.fairtrading.nsw.gov.au

*Concessions and Exemptions: If you are an Aboriginal or Torres Strait Islander, a student with a disability or a Commonwealth welfare recipient, 

you and your dependents may be eligible for fee exemptions or concessions when enrolling in a Smart and Skilled course.
Please contact one of our consultants on (02) 9700 9333

Pre Enrolment Form

To enrol please download, complete and fax the enrolment form to 02 9700 8988

Please click here to download the ACTFA
Pre Enrolment Form

Learner Handbook & Course Information

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Learner Handbook