BSB30215 Certificate III in Customer Engagement


This qualification reflects the role of individuals who typically undertake complex customer interaction under supervision and with some authority to delegate.


Duties at this level would include working with multiple communication channels, receiving and responding to customer requests, handling customer complaints, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.




Possible job roles relevant to this qualification include:

  • Customer contact agents or operators
  • Customer services representatives
  • Telesales representatives.


Pathways Information


Pathways into the qualification 

Preferred pathway for candidates considering this qualification include:

BSB20215 Certificate II in Customer Engagement or other relevant qualifications


vocational experience assisting in a range of support roles without a formal business qualification.


Pathways from the qualification

BSB40315 Certificate IV in Customer Engagement or a range of other Certificate IV qualifications.


*Concessions and Exemptions: If you are an Aboriginal or Torres Strait Islander, a student with a disability or a Commonwealth welfare recipient, you and your dependents may be eligible for fee exemptions or concessions when enrolling in a Smart and Skilled course.
Please contact one of our consultants on (02) 9700 9333