This section contains all of the documents, links and support information that you will need to assist you in your VET FEE-HELP Application process.
Please look for information on this page first.
If you are after information that you cannot find on this page, please don't hesitate to email or call us using the details below, and one of our friendly staff will be happy to help
Please click the links below for the answers to the questions covering the following topics:
Am I eligible for
Am I studying at an approved VET FEE‑HELP provider?
Can subsidised students access VET FEE‑HELP?
How much can I borrow?
Is there a loan fee?
Will previous study or other debts affect my eligibility?
How do I apply?
How do I repay my VET FEE‑HELP loan?
How much will my loan/debt be?
Need more information?
Under Australian Consumer Law:
Your consumer rights:
If a salesperson initiates contact with you to offer an 'unsolicited consumer agreement', they must follow rules around:
The law applies to salespeople supplying goods or services for trade or commerce and does not cover other door knockers such as religious groups or charity fundraisers. However, consumers can always ask any unwanted visitors to leave their premises.
Cancellation rights (‘cooling-off’)
If you have been sold training over the phone or by a door-to-door salesperson, that person must tell you about your cooling off rights before you sign the agreement:
If you change your mind and want to 'cool-off'
If you sign a sales agreement and then change your mind:
Extended cooling-off period
If the salesperson has breached your legal rights you may be entitled to a longer cooling-off period.
You may terminate an agreement up to three months after it is made if the salesperson:
This period is extended to six months if the salesperson:
What to do after you cool off
In addition, with VET FEE-HELP:
From 1 January 2016, VET providers will:
not be allowed to charge a student the total course tuition fees in one up-front hit - this will result in students only incurring a debt as they progress through a course;
have to issue a student with a VET FEE-HELP Invoice Notice at least 14 days prior to each census date for the VET unit study - this will ensure students are fully aware of the debts they may incur after the census date; and
not accept a VET-FEE-HELP loan request from a student until a two-day ‘cooling off’ period has elapsed after enrolment.period has elapsed after enrolment.