BSB20115 - Certificate II in Business


This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


Job roles

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist.

Pathways Information


Pathways into the qualification

Preferred pathways for candidates considering this qualification include: BSB10115 - Certificate I in Business or other relevant qualification/s

OR with vocational experience assisting in a range of work settings without a formal business qualification.


Pathways from the qualification

After achieving this qualification candidates may undertake:

BSB30115 - Certificate III in Business. 


*Concessions and Exemptions: If you are an Aboriginal or Torres Strait Islander, a student with a disability or a Commonwealth welfare recipient, 

you and your dependents may be eligible for fee exemptions or concessions when enrolling.
Please contact one of our consultants on (02) 9700 9333