SIR30212 Certificate III in Retail Operations


This qualification provides the skills and knowledge for an individual to be competent in retail operations. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets.


Job roles 

Individuals with this qualification are able to perform roles, such as:

Provide in-depth product and service advice in a retail environment

Sell products and services in a variety of retail settings

Service the point-of-sale area

Organise and maintain work areas and displays

Carry out specific responsibilities, such as merchandising.


Possible job titles  

  • Sales assistant
  • Senior sales assistant
  • Customer service assistant
  • Point-of-sale operator

Pathways information

This qualification is suitable for an Australian Apprenticeship pathway and is also appropriate for VET in Schools (VETiS) delivery.


Pathways from the qualification 

After achieving SIR30212 Certificate III in Retail Operations, individuals may undertake:

SIR30312 Certificate III in Retail Supervision

SIR30412 Certificate III in Business-to-Business Sales

SIR40212 Certificate IV in Retail Management

SIR50112 Diploma of Retail Management

SIR50212 Diploma of Visual Merchandising.

*Concessions and Exemptions: If you are an Aboriginal or Torres Strait Islander, a student with a disability or a Commonwealth welfare recipient, 

you and your dependents may be eligible for fee exemptions or concessions when enrolling in a Smart and Skilled course.
Please contact one of our consultants on (02) 9700 9333