BSB50315 Diploma of Customer Engagement
This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team.
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
There are no entry requirements for this qualification.
Pathways into the qualification
Candidates may enter the qualification through a number of entry points including:
BSB40315 Certificate IV in Customer Engagement or other relevant qualification/s
with vocational experience assisting in a range of support roles without a formal business qualification.
Examples of indicative job roles for candidates seeking entry based upon their vocational experience include:
When do you want to commence your course?
Click on the month you are interested in commencing to view the schedule of Intake Census Dates, course units, tuition fees, delivery and breakdown of your course.
Australian Salesmasters run constant start dates on a week-to-week basis and do not work to semester periods. This flexibility means that you can start your course whenever you are ready.
This course has 10 units of competency, 3 core units & 7 electives which leads to a Nationally Accredited Diploma of Customer Engagement.
What is a cluster of units?
All study units of competencies are delivered in "clusters". A cluster of units is the grouping of units that cover similar competencies and are delivered to you together for completion. This course has 4 clusters.
Please note that these schedules are subject to change and are accurate as of 03/03/16. While all care is taken to provide the most up to date and accurate information, please check at the time of enrolment for the final course schedule.